Returns & Exchanges

At NeonPets, we want your stylish companion to look their best, which is why we offer a 30-day window for returns on all unworn fashion items. If the fit isn't perfect or the glow isn't right, we are here to help you find the perfect replacement.

1

Initiate Your Return

Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack with Care

Place the unworn items back in their original packaging with all tags attached to ensure they stay protected during transit.

3

Label and Ship

Print your prepaid shipping label from our portal, secure it to your package, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our team inspects the returned fashion pieces, your refund or store credit will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing